- IT Support Specialist
- Location 95 St Clair Avenue West Suite 1500, Toronto, ON| Ontario
- Job ID 46872
- Views 14
- Date Posted 16-06-2025
- Expiry Date 13-12-2025
- Type of Job Full Time
- Salary CAD 62,500
- Min. Experience 3 years to less than 5 years
- Min. Education College, CEGEP or other non-university or diploma from a program of 1 year to 2 years
Job Details
Company Profile:
WZMH Architects is committed to the pursuit of design excellence delivered with exceptional technical competency. Based in Toronto, we have been providing innovative and effective solutions for our clients for over six decades on a broad range of projects both in Canada and overseas. Fresh approaches to problem solving are encouraged and rewarded in our design studio. This philosophy has motivated us to constantly adapt, evolve, and reinvent ourselves to produce architecture that is contemporary, relevant, and meaningful. Our aim is to create timeless places that harness the full potential of their site and benefit the people who will use and experience them.
Our studio has a culture of openness, inclusivity, and collaboration. Our project teams are structured specifically for each assignment to ensure a dynamic combination of design, technical, management, and leadership skills that best serve the needs of our clients and their projects. Our principals and leadership team support our staff’s commitment to their work by providing challenging project opportunities, and by offering a variety of professional development programs, as well as social activities. We are very pleased that since 2015, WZMH has continuously been honoured with the Canada’s Best Managed Companies Award.
Job type: Full-time, permanent
Attendance: In-person daily attendance is required although some flexibility is permitted for occasional work from home.
Start date: As soon as possible
Language of position: English
Hours per week: 37.5
Vacation: 3 weeks annually
Benefits: WZMH employees are entitled to an extensive group health benefits plan administered by Desjardins Insurance. The plan includes numerous benefits such as prescription drugs, life insurance, fertility services, critical illness, vision care, travel insurance, paramedical services, and more.
WZMH Architects is committed to the pursuit of design excellence delivered with exceptional technical competency. Based in Toronto, we have been providing innovative and effective solutions for our clients for over six decades on a broad range of projects both in Canada and overseas. Fresh approaches to problem solving are encouraged and rewarded in our design studio. This philosophy has motivated us to constantly adapt, evolve, and reinvent ourselves to produce architecture that is contemporary, relevant, and meaningful. Our aim is to create timeless places that harness the full potential of their site and benefit the people who will use and experience them.
Our studio has a culture of openness, inclusivity, and collaboration. Our project teams are structured specifically for each assignment to ensure a dynamic combination of design, technical, management, and leadership skills that best serve the needs of our clients and their projects. Our principals and leadership team support our staff’s commitment to their work by providing challenging project opportunities, and by offering a variety of professional development programs, as well as social activities. We are very pleased that since 2015, WZMH has continuously been honoured with the Canada’s Best Managed Companies Award.
Job type: Full-time, permanent
Attendance: In-person daily attendance is required although some flexibility is permitted for occasional work from home.
Start date: As soon as possible
Language of position: English
Hours per week: 37.5
Vacation: 3 weeks annually
Benefits: WZMH employees are entitled to an extensive group health benefits plan administered by Desjardins Insurance. The plan includes numerous benefits such as prescription drugs, life insurance, fertility services, critical illness, vision care, travel insurance, paramedical services, and more.
Job Description
Job duties and responsibilities:
The IT Support Specialist will support 120+ staff members. The role assists the IT Manager and works independently on deskside support related tasks. Responsibilities will include but are not limited to:
• Responding to any and all IT related issues (hardware and software) within the office on a daily basis.
• Installation and configuration of new and existing workstations including boardroom set up and all required software application updates and patches.
• Maintenance and monitoring of computer networks and systems.
• Troubleshooting technical issues, diagnosing and solving hardware or software problems.
• Providing helpdesk support within the office for our employees in an efficient and timely manner.
• New user onboarding, including account creation and accessing administrative IT panels for account set-up.
• Network project creation.
• MS SharePoint project creation.
• On premise and VM server administration assistance.
• Liaise with our managed-service provider (MSP) on outsourced tasks.
Education:
Undergraduate or college degree in computer science, computer programming, computer engineering, information technology or similar strongly preferred
Certifications or professional designations:
IT systems and network certifications are an asset, particularly in CompTIA A+ (or commensurate demonstrated experience) and AWS for Developers.
Years of experience:
• Minimum 4 years’ experience in user technical support services
• Minimum 1-2 years’ experience providing Tier 2 level technical support in the Architectural/Engineering/Construction (AEC) sector to ensure familiarity with AEC software and applications
Skills/Assets:
• Must be a self-starter able to work with minimal supervision
• Must be able to triage and prioritize multiple requests while problem-solving urgent IT issues
• Must possess strong interpersonal skills with clear verbal and written communication
• Mandatory demonstrated experience with the following software:
o Autodesk AEC Collection (including Revit, AutoCAD, Navisworks)
o Visualization and Design software including: Rhino, Sketchup, Lumion, VRay, Enscape, MicroStation, ProjectWise, etc.
o Bluebeam (including Admin Panel)
o 3CX VOiP (including Admin Panel)
o Trakstar (including Admin Panel)
o Windows Domain (hybrid) administration
o Microsoft Entra administration
o M365 (including Admin Panel) includes SharePoint Modern and Classic
o Office 365 support and troubleshooting
• ConnectWise (including Admin Panel) includes AUTOMATE, MANAGE, and LABTECH
Additional Company Information:
WZMH Architects supports an inclusive environment committed to expanding opportunities for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) please inform us if specific accommodations are required pertaining to your application.
The IT Support Specialist will support 120+ staff members. The role assists the IT Manager and works independently on deskside support related tasks. Responsibilities will include but are not limited to:
• Responding to any and all IT related issues (hardware and software) within the office on a daily basis.
• Installation and configuration of new and existing workstations including boardroom set up and all required software application updates and patches.
• Maintenance and monitoring of computer networks and systems.
• Troubleshooting technical issues, diagnosing and solving hardware or software problems.
• Providing helpdesk support within the office for our employees in an efficient and timely manner.
• New user onboarding, including account creation and accessing administrative IT panels for account set-up.
• Network project creation.
• MS SharePoint project creation.
• On premise and VM server administration assistance.
• Liaise with our managed-service provider (MSP) on outsourced tasks.
Education:
Undergraduate or college degree in computer science, computer programming, computer engineering, information technology or similar strongly preferred
Certifications or professional designations:
IT systems and network certifications are an asset, particularly in CompTIA A+ (or commensurate demonstrated experience) and AWS for Developers.
Years of experience:
• Minimum 4 years’ experience in user technical support services
• Minimum 1-2 years’ experience providing Tier 2 level technical support in the Architectural/Engineering/Construction (AEC) sector to ensure familiarity with AEC software and applications
Skills/Assets:
• Must be a self-starter able to work with minimal supervision
• Must be able to triage and prioritize multiple requests while problem-solving urgent IT issues
• Must possess strong interpersonal skills with clear verbal and written communication
• Mandatory demonstrated experience with the following software:
o Autodesk AEC Collection (including Revit, AutoCAD, Navisworks)
o Visualization and Design software including: Rhino, Sketchup, Lumion, VRay, Enscape, MicroStation, ProjectWise, etc.
o Bluebeam (including Admin Panel)
o 3CX VOiP (including Admin Panel)
o Trakstar (including Admin Panel)
o Windows Domain (hybrid) administration
o Microsoft Entra administration
o M365 (including Admin Panel) includes SharePoint Modern and Classic
o Office 365 support and troubleshooting
• ConnectWise (including Admin Panel) includes AUTOMATE, MANAGE, and LABTECH
Additional Company Information:
WZMH Architects supports an inclusive environment committed to expanding opportunities for all employees. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) please inform us if specific accommodations are required pertaining to your application.