Job Details Employer: Highfield Protection Services Ltd.
Position: Operations Supervisor (NOC 12010)
Vacancies: 1
Terms of Employment: Permanent, Full-time (30 to 40 hours per week), Morning, Day, To be determined.
Hourly Wage: $30.00 - $36.00
Expected Start Date: As soon as possible
Work Location: 11500 29 Street SE suite 105, Calgary, Alberta T2Z 3W9
Duties and Responsibilities include but not limited to:
• Coordinate, assign and review the work of security personnel across multiple client sites.
• Establish work schedules, procedures, and ensure tasks are completed efficiently and on time.
• Train and orient new and existing staff on job duties, company policies, and safety procedures.
• Monitor security staff performance and provide feedback or coaching as necessary.
• Requisition uniforms, communication devices, and other materials; ensure availability and functionality of equipment.
• Resolve work-related problems, respond to client concerns, and maintain strong working relationships.
• Prepare and submit progress reports, incident logs, and other documentation as required.
• Coordinate with internal departments to support staffing needs and operational planning.
• Ensure smooth operation of office and communication systems; arrange maintenance or repairs as needed.
• Ensure compliance with internal administrative policies and external regulatory requirements.
• May occasionally perform operational or administrative tasks alongside supervised staff, when necessary.


Position Requirements and Qualifications:
• Completion of high school education; additional training/certificate in a related field as an asset
• Several (2 or more) years of work experience in a related industry
• Previous experience in a supervisory is required
• Exceptional customer service skills
• Strong leadership and problem-solving skills
• Client focus, Organized, Team player, Reliability, Flexibility, Judgement
• Excellent oral communication and Effective interpersonal skills

Work Conditions and Physical Capabilities:
Fast-paced environment, Attention to detail; Work under pressure

How to Apply:
If you are interested in the position and would like to join and grow with us, we encourage you to send us a Cover Letter and Resume by email to highfield.yyc@outlook.com