Food Service Supervisor

Jump Enterprises Inc. o/a Tim Hortons

Location: 15 Wallace St., Nanaimo, BC  V9R 5A8

Salary: $15.50/hour

Vacancies: 5 Vacancies

Employment groups: Students, Youth, Veterans of the Canadian Armed Forces, Visible minorities, Persons with disabilities, Indigenous peoples, Newcomers to Canada, Seniors

The employer has indicated an interest in hiring employees from these groups.  If you are a member of these groups you are encouraged to indicate it in your application.

Terms of employment: Permanent, Full time, Part-Time, Day, Evening, Night, Weekend, Shift, Morning, Early Morning

Benefits: Medical, Dental, Life Insurance, Group Insurance

Start date: As soon as possible

Languages: English

Education: No degree, certificate or diploma

Experience: 1 year to less than 2 years

Ability to Supervise: 5-10 people

Work Conditions and Physical Capabilities: Fast-paced environment; Work under pressure; Tight Deadlines; Combination of sitting, standing, walking; Standing for extended periods; Bending, crouching, kneeling; Walking; Physically Demanding

Personal Suitability: Effective interpersonal skills; Team player; Excellent oral communication; Flexibility; Client focus

Additional Skills: Establish methods to meet work schedules; Train staff in job duties, sanitation and safety procedures; Address customers' complaints or concerns

Specific Skills: Supervise and co-ordinate activities of staff who prepare and portion food; Ensure food service and quality control; Maintain records of stock, repairs, sales and wastage; Prepare and submit reports

Work Setting: Food service establishment; Coffee shop; Fast food outlet or concession; Restaurant

Workers Supervised: Food service counter attendants and food preparers

How to apply

In Person: 15 Wallace St., Nanaimo, BC  V9R 5A8

By email: mcbride.craig@gmail.com

By phone: (250) 740-1009

All interested applicants who can legally work in Canada are encouraged to apply. If you are not currently authorized to work in Canada, the employer will not consider your job application.

The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.

People Management

v  Leads by example and demonstrates the importance of treating every team member and guest with respect

v  Assists the Restaurant Manager in recruitment and retention strategies

v  Reacts immediately to issues requiring attention during the shift

v  Provides ongoing, specific direction to team members

v  Encourages an exciting and  fun work environment while motivating team members to meet goals

v  Trains, orientates and monitors new team members, using PTS and feedback binder

v  Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

v  Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

Hospitality Management

v  Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

v  Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

v  Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

v  Assists in the running of company-wide incentive programs

Operations Management

v  Displays knowledge of and works in compliance with applicable legislation

v  Complies with and enforces all Tim Hortons operating standards

v  Ensures that all product and packaging is properly merchandised and stocked

v  Responsible for shift cash procedures

v  Maintains operational efficiency through use of positioning charts

v  Supervises team members to ensure primary and secondary duties are completed

v  Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

v  Keeps current on all new information on Portal or available through Townhall meetings

v  Assists the Restaurant Manager in driving sales and transactions during their shift

v  Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

v  Escalates to management any issues and or problems

Health & Safety

v  Works in compliance with the occupational health and safety legislation

v  Knows, understands and follows safe work practices and procedures

v  Uses or wears personal protective equipment or clothing as required

v  Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

v  Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

v  Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents