Job Details As a member of the store’s Management Team, the Retail Store Supervisor is responsible for supervising and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Department Manager, this role ensures customer satisfaction and retail execution that meets performance expectations.
Please submit your resume and cover letter to ldrosario@thetire.org.

Job Description Responsibilities:
• Foster a culture that values excellent customer service by training, coaching, and supporting team members.
• Supervise and coordinate sales staff, assigning duties and preparing work schedules that align with business needs and budget guidelines.
• Maintain inventory levels, order merchandise, and ensure the department’s presentation meets customer expectations.
• Plan, supervise and assist with daily/weekly departmental activities, objectives, and seasonal changeovers.
• Ensure store visual standards, including displays, signage, and cleanliness, are maintained.
• Hire, train, and support new sales staff, monitoring performance and providing constructive feedback while recognizing achievements.
• Manage team performance by encouraging, motivating, and inspiring employees to excel in their roles.
• Resolve conflicts while ensuring both customer satisfaction and a positive work environment.
• Help with store opening and closing responsibilities, including key-holding, signing for deliveries, and managing escalated complaints.
• Develop and implement marketing strategies to drive sales and customer engagement.
• Ensure compliance with Health and Safety regulations.
Requirements:
• 3+ Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work varied shifts (early morning, evening and overnight work required)
• Completion of High School Diploma or equivalent
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects
• Strong computer skills
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)
Benefits:
• $24.52 per hour
• Continued career opportunities
• Ongoing training and learning
• Potential for Profit-sharing
• Employee discount
• Diverse, inclusive and safe working environment
• Group benefit plan