Job Details Title: User Support technician

Employer: Keysoft Technologies Inc.
Address: 1925 18th Avenue NE suite 115, Calgary, T2E 7T8

Wages: $ 29.54/hour

Vacancies: 1 vacancy

Joining: As soon as possible

Employment type: Permanent employment, Full time
32 to 40 hour/week

Employment conditions: Morning, Day
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Newcomers to Canada, Youth
HOW TO APPLY
By email
keysofttechjobs@gmail.com
The employer accepts applications from:
• Canadian citizens and permanent residents of Canada.
• Other candidates with or without a valid Canadian work permit.

Job Description Overview
Languages
English
Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience
Experience
1 year to less than 2 years
Responsibilities
Tasks
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
Benefits
Health benefits
• Health care plan