Job Details SubsurfaceAI Inc. is in search of a customer service specialist who can facilitate client communication, addressing inquiries and requests, assessing client requirements, and conveying feedback to both the technical team and management. If you meet the qualifications for this role, please submit your resume and a cover letter to subsurfaceai.hiring@gmail.com.

Job Description Responsibilities:
• Create and establish customer service processes and procedures
• Oversee and guide customer service and sales representatives
• Manage and resolve customer inquiries and complaints
• Design and conduct customer surveys/interviews on focus groups to collect statistics
• Prepare and present reports to the management and other departments about customer feedback and service trends
• Facilitate effective communication between team members, other departments, and the management
• Prepare and submit progress reports and other documentation
• Manage resources such as budgets, equipment, and personnel to optimize customer service operations
• Identify training needs and provide training and ongoing coaching to customer services and sales representatives in job duties and company policies
• Adapt to changes in customer service technology, tools, or strategies to stay competitive and meet evolving customer needs

Qualifications:
• Bachelor's degree in Business Administration or a related field
• Knowledge of information technology is an asset
• At least 2-3 years of work experience in a similar position
• A deep understanding of customer service principles, practices, and procedures
• Excellent verbal and written communication skills
• Strong problem-solving skills to address complex customer inquiries and issues
• leadership and management abilities to guide and motivate other staff in the team
• Proven capability to analyze customer service metrics and data to identify areas for improvement and implement changes accordingly
• Strong computer skills and proficiency in using MS office and other relevant tools