Hansa Language Centre

We are seeking an administration officer to join our dynamic team. The primary responsibilities would be to assist agents, and prospective/current students with information regarding admissions, registrations, course details and requirements, as well as general student support.  This position also assists our marketing director with a focus on the CIS market. We will consider all applicants that are eligible to work in Canada, however, preferences will be given to candidates that are able to communicate in English as well as Russian, Ukrainian, and/or Kazakh.

Essential Duties and Responsibilities:

·         Advise students about the programs offered,  policies, admission procedures, eligibility and costs involved

·         Arrange orientation programs and educational workshops for prospective students and their agents

·         Foster positive relationships with prospective students through effective and timely communication

·         Foster and maintaining a network of external contacts to support recruitment strategies

·         Overlook and ensure that applications, payments, as well as student and agent records are accurate and up to date

·         Carry out administrative activities associated with admission to Hansa

·         Follow-up with students and agents for any enquiries through direct meetings, live chat, phone calls and emails

·         Perform follow-up tasks to gather further information, complete record-keeping and report to the management team

·         Review school materials regularly such as the academic calendar, website, brochures, and newsletters to ensure that all information given is as up-to-date and accurately translated

·         Assist students with information regarding further admission to partner post-secondary educational institutions in Hansa’s college/university pathway program

·         Analyze statistical school application data from the point of application to fee payment as a contribution to the enrolment management process

·         Recommend procedural changes to improve the effective functioning of the unit and to ensure a smooth functioning administrative team

·         Assisting all departments of Hansa when language and cultural barriers are an issue

Other duties as assigned

Qualification:

·         Proven 1+ year work experience as an Administrative Officer, Admission Officer or similar role

·         Solid knowledge of school application procedures in Canada

·         Experience with office management software like MS Office (MS Excel and MS Word, specifically) and CRM (Hubspot specifically)

·         Knowledge and understanding of internet technologies including website CMSs and social media platforms

·         Strong organization skills with a problem-solving attitude

·         Ability to work in a culturally diverse team environment

·         Excellent written and verbal communication skills

 ·         Flexible schedule including some Saturdays as well as late evenings or early mornings required to reach other timezones

·         College diploma