Position: Assistant
Reservations Manager, Araxi
Reports
to: Reservations
Manager, Araxi
Business
Address: 110 –
4222 Village Square
Location
of Work: Whistler, BC, V8E 1H6
Company
Operating Name: Toptable Group
Wage: $16.00/hour
Benefits
package offered: Eligible for
Extended Benefits
The culinary cornerstone in the heart of Whistler Village, Araxi enjoys a long held international reputation for excellence in food, wine and hospitality. As an early pioneer of farm to table dining, Executive Chef James Walt’s seasonally focused menus celebrate the excellence of locally sourced ingredients. An extension of Araxi Restaurant + Oyster Bar, The Cellar by Araxi offers private dining for groups.
JOB SUMMARY:
Interested, qualified candidates are invited to submit their resume by accessing https://toptable.ca/careers/assistant-reservations-manager/
This position will remain open until filled.
ESSENTIAL DUTIES
AND RESPONSIBILITIES:
(other duties may
be assigned as required)
Coordinates all guests’ needs, special requests, and inquiries to ensure an unparalleled guest experience and assists the team with guest recognition
Manages incoming phone and email queries and reservation requests
Manages a team that will warmly and efficiently welcome and seat guests
Trains new host staff to maintain high standards of service execution
Acts to best resolve problems to the satisfaction of all parties involved
Ensures all information provided to guests and team members is current and accurate
Initiates conversations with guests to identify personal preferences and records notes in guest profiles
Maintains exceptional cleanliness at the host station and in the guest waiting area
Promotes teamwork through daily communication and coordination with other departments
Possesses knowledge of the local area and provides valid and relevant directions, recommendations, and resources to successfully fulfill guest requests
Maintains a constantly professional, friendly, and hospitable workspace
Attends all departmental meetings and training sessions
Under the direction of leadership, initiates and executes special projects as required
REQUIRED EXPERIENCE AND QUALIFICATIONS:
Minimum 1 years’ relevant hospitality experience in a fine dining or comparable environment
Experience working in a front desk reception environment
Supervisor experience would be an asset
Post-secondary level of education or relevant hospitality degree is an asset
Excellent verbal and written English communication skills; fluency in a second language is an asset
Strong interpersonal skills and a positive can-do attitude
Professional presentation
Must possess a strong understanding of and have a passion for food and wine
Full understanding of and ability to operate, manage, and optimize OpenTable Guest Centre
Experience with creating, updating, and navigating documents in MS Office and Google Docs
Basic understanding of food and beverage point of sales (POS) system
Demonstrates a pleasant phone etiquette with use of professional and clear language
Able to think independently; possess good judgement and problem-solving skills
Able to work harmoniously and professionally with all coworkers
Must be able to stand for the duration of an entire shift
A valid Serving it Right certificate is an asset
Ability to work flexible hours including evenings, weekends, and holidays